Dear Customers,
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“Dear Customer,
We would like to get this week underway with a brief update on some of the activities that matter to your business.
Notifications on My.MaerskLine.com
As shared last week, we will switch on ETA change notifications tonight. If you are subscribed via my.maerskline.com or have a direct EDI solution, you will start receiving these again. You may experience some inconsistencies as it relates to your transport plan information; the latest ETA change notification you receive will reflect the accurate ETA.
You will not receive retroactive notifications to the changes to your transport plan which have occurred over the last three weeks. You can still look up your transport plan on My.MaerskLine.com at your convenience.
Notifications on Arrival and Bill of Lading have been active throughout this situation, meaning you will continue to receive these as usual.
Track your container on the Maersk Line app
We are happy to share that we expect the Maersk Line mobile app to once again support Tracking for Android devices tomorrow, Tuesday. We anticipate the iOS version to be up and running by end of this week. Existing users are encouraged to download the upgrade required to access Tracking.
Quotations
You have already received short-term rate sheets for July and we are working on sending you updated August rates within this week as per normal procedure. The online rate request form and short-term quotes for dry cargo via standard emails have been delayed, and will be available again Monday next week.
For quotations on reefer cargo please contact your local sales person who will be happy to help you.
Furthermore, we are again open to quoting on your Special Cargo. We invite you to email specialcargorates@maersk.com to get a quote for your break bulk, in gauge, out of gauge and project cargo.
Invoicing on MyFinance
Your invoices are available on My.Maerskline.com under MyFinance and are being sent to customers with an EDI link. We are still working on restoring relevant local applications to send invoices to you by email with local variations, which is expected within Monday next week.
We acknowledge that while overall progress is being made, you may still encounter delays in response time in some locations. We assure you that we are clearing the final parts of the backlog while working hard to support your new business.
Thank you for your patience, trust and support. ”
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“
We would like to get this week underway with a brief update on some of the activities that matter to your business.
As shared last week, we will switch on ETA change notifications tonight. If you are subscribed via my.maerskline.com or have a direct EDI solution, you will start receiving these again. You may experience some inconsistencies as it relates to your transport plan information; the latest ETA change notification you receive will reflect the accurate ETA.
You will not receive retroactive notifications to the changes to your transport plan which have occurred over the last three weeks. You can still look up your transport plan on My.MaerskLine.com at your convenience.
Notifications on Arrival and Bill of Lading have been active throughout this situation, meaning you will continue to receive these as usual.
We are happy to share that we expect the Maersk Line mobile app to once again support Tracking for Android devices tomorrow, Tuesday. We anticipate the iOS version to be up and running by end of this week. Existing users are encouraged to download the upgrade required to access Tracking.
You have already received short-term rate sheets for July and we are working on sending you updated August rates within this week as per normal procedure. The online rate request form and short-term quotes for dry cargo via standard emails have been delayed, and will be available again Monday next week.
For quotations on reefer cargo please contact your local sales person who will be happy to help you.
Furthermore, we are again open to quoting on your Special Cargo. We invite you to email specialcargorates@maersk.com to get a quote for your break bulk, in gauge, out of gauge and project cargo.
Your invoices are available on My.Maerskline.com under MyFinance and are being sent to customers with an EDI link. We are still working on restoring relevant local applications to send invoices to you by email with local variations, which is expected within Monday next week.
We acknowledge that while overall progress is being made, you may still encounter delays in response time in some locations. We assure you that we are clearing the final parts of the backlog while working hard to support your new business.
Thank you for your patience, trust and support.
